Jeff Hilimire, co-founder and CEO of Dragon Army (Atlanta, GA), a mobile and innovation company that works with large companies to navigate emerging marketing channels, talks about the impact a company philosophy can have on its employees, its clients, and the larger world. Jeff defines the purpose of his company as: “to inspire happiness,” and his personal vision as: “to make this world a better place.” He aspires to build “a company that has heart and does more for its team members and employees than any other company.” The result of his unique brand of leadership: Dragon Army has tripled in the last year.
Jake Tanner, of Digital Hyve (Syracuse, New York) explains how Big, Hairy, Audacious Goal-setting, clearly-defined core values, local-market-focused concierge marketing, and enlightened leadership coaching set up his full service digital marketing agency for three-year “hockey-stick” growth in a mid-sized college town.
Rob: Welcome to the Marketing Agency Leadership Podcast. I’m your host, Rob Kischuk, and I’m excited to be joined today by Jake Tanner, co-founder of Digital Hyve, based in Syracuse, New York. Welcome, Jake.
Jake: Hey, how are you?
Rob: I’m doing great. How about you?
Jake: Good. Good.
Jake: I’m—recovering from last night. I’m a big—I was into gaming when I was younger and I watched the Drake and someone else break that Twitch record last night, if anyone knows what that is.
Brandon Pindulic, founder of OpGen Media, a full-funnel, performance-based demand generation agency, addresses how to boost sales through deep funnel sales-process management strategies, including process design, prospect-to-closing lead nurturing activities, and full sales-cycle marketing campaign implementation.
For our listeners, OpGen Media is generously offering 2 wonderful and useful free resources:
- Their eBook, “How to Run a Successful B2B Content Syndication Campaign“
For any B2B company that is looking to increase their lead flow, improve their marketing operations setup (any of major MA platforms), or wants to figure out why their paid leads are not converting, email firstname.lastname@example.org any one of the 3 subject lines below:
“The data analytics firm that helped Donald Trump get elected president” was suspended from accessing Facebook’s Ads platform this weekend. The penalty was not because their data was stolen from Facebook, but because they “paid to acquire the personal information through an outside researcher“. In 2015, a Cambridge University researcher used features of Facebook’s platform to get 270,000 users to surrender the data of 50 million total users, simply by quietly asking for permission to access the information of their “friends”. The only reason this data violated their terms of service was that the data was illicitly transferred from the researcher to Cambridge Analytica (unrelated to the university).
It is true that Facebook no longer allows apps to request that you hand over the likes, photos, and location of your friends, but a relevant current question is this: In 2018, are there Facebook-connected apps that could leak even more personal data than Cambridge Analytica acquired? That answer seems to be a resounding yes. While the permissions are tightened, the growth of mobile apps and social sign-in have grown as well.
Here are 4 popular apps (and there are certainly many more) that need to be very clear with users how their data is being protected and how it will be used in the future:
1. Tinder – 100+ million users at risk
This online-dating juggernaut understandable asks you to login with Facebook to establish your identity, and uses your friends , photos, and “likes” to match you with potential interests. If you grants these permissions even once, any of these apps can collect all of this data, forever, until you disconnect the app. Tinder is owned by media conglomerate IAC, which gives it ample temptation to use this user data to sell ad targeting similar to Trump and Cambridge Analytica.
2. Airbnb – 90+ million users at risk
Travel bookings site Airbnb also uses social logins to help establish your identity to keep you safe. They ask for access to your photos to help you share details of your trips, and likely use your interests to try and help you find lodging. Airbnb has no obvious reasons to misuse this data, but they clearly have access to a lot, and if they were hacked, or acquired by a more diversified company, that story could change.
3. TripAdvisor – 70+ million users at risk
This travel review mainstay also asks for permanent access to your likes and photos. Similar to Tinder, they are owned by Liberty Media, which owns everything from Sports teams to SiriusXM Radio to 1/3 of LiveNation/Ticketmaster. This is a tremendous amount of data to protect against external threats as well as internal temptations to monetize this data for advertisers.
4. Bumble – 27 million users at risk
A rising star in the online dating space, Bumble has the same reasonable reasons to ask for “likes” and photos as Tinder, and the same challenges. Bumble is majority-owned by Badoo & their owner, “secretive Russian entrepreneur Andrey Andreev“. Considering the ongoing concerns about Russia’s interest in using social media data to target ads and influence elections, this site’s rapidly growing dataset is interesting, especially since it sits further away from the reach of U.S. regulation.
This is a challenging situation. We all want our apps to be easy to use, and to have access to details of our lives that improve the app experience. Most of us don’t even mind if some personal data is used to show us ads we like instead of ads we don’t like.
A few next steps that could help this situation:
- Apps using these permissions should make their intentions abundantly clear. Will this data be used for anything other than directly serving user needs within the app? Should the platforms even allow that? Could they prevent it with certainty?
- Facebook and similar sites should consider adopting less permanent access, where users who haven’t visited the site recently are not still subjects of data harvesting
- Less “friendly” permissions processes. It’s extremely easy right now to give an app nearly-permanent access to every picture or interest you ever post to Facebook. Now that image recognition is cheap and easy, this is data is too revealing to be granted trivially.
For Media Inquiries about Facebook Advertising Strategy around the U.S. Presidential Election and other Advanced Digital Marketing Tactics and Measurement, please contact Rob Kischuk at 404.663.9945, email@example.com, or @rkischuk / @GetConverge
As a Marketing Reporting Automation and Analytics company, Converge is committed to responsible and ethical data collection practices that protect the privacy of individuals and the data policies of the data sources we connect to.
(Methodology: in the case of Bumble and Tinder, since these apps require social login, actual total app downloads were used. In other cases, we used March 2018 actual Monthly Active Users, and assumed at least 2/3 user attrition over the past 90 days)
Jason Berkowitz, Digital Marketer, and CEO of Break The Web (New York), explains the trap of old-school search engine optimization, the difficulty in capturing and analyzing SEO ROI, and the continuing evolution of SEO and its follow-on, conversion rate optimization (which measures post-search user engagement.)
Rob: Welcome to the Marketing Agency Leadership podcast. I’m your host Rob Kischuk and I’m excited to be joined today by Jason Berkowitz, CEO of Break The Web. Welcome Jason.
Jason: Hi. Thank you, Rob. Thanks for having me.
Rob: Yeah, great to have you here. Why don’t you start off by telling us a little bit about Break The Web and what the agency is great at?
Jason: So, our company, Break The Web, is primarily good at SEO; that’s my personal expertise, Search Engine Optimization. We actually have another label called SEO Services New York which ranks very well organically on Google. But Break The Web is a full service marketing agency. We do a lot of paid advertising, like Adwords and PPC, our social media marketing, whether on Facebook or Instagram, we do some PR and also some conversion rate optimization; that’s really some of the big dives that we have taken towards end of 2017 and as we’re starting 2018.
Adam Roe, Managing Partner of FortyFour, discusses the increasingly important role of “all things digital” in building robust e-commerce infrastructures, creating targeted campaigns, leveraging today’s dynamic marketing platforms, and using analytics to “open up the throttle.”
FortyFour designs and builds e-commerce and content management platforms that strengthen businesses. They create campaigns and content that move people. They develop strategies and experiences that elevate brands and engage consumers.
The Washington Post has confirmed that Russian operatives used Facebook Custom Audiences to hyper-efficiently target Ads on Facebook. CNN further confirms that these groups specifically targeted swing states including Wisconsin and Michigan, which President Trump won by less than 1%. Continue reading “Why Russia’s Facebook Election Ads Were So Effective”
“How did they know how to target the audience with such exquisite specificity?”, Senator Mark Warner wonders. While revelations that Facebook enables advertisers to reach “Jew Haters” make headlines, no serious or effective marketer uses those tactics, and neither did the Russians. Anyone can target Facebook Ads like a Russian hacker – how did they do it? Continue reading “How Russian Election Hackers Won with Facebook Ads”