What does excellent customer service mean to you?
- Quality
- Connection
- Speed
- Solved Problems
- Satisfied Customers
Let’s face it, at some point in time your company is going to make a mistake, and I guarantee that won’t be the one thing that ends it all. However, how your team handles that mistake will determine what happens next.
A customer service department run by chatbots, never-ending phone calls, unanswered emails, and employees who constantly have to ask what they can or can’t do is not going to cut it.
A customer success team that is equipt with the information and tools needed to understand the customer and answer questions, who are encouraged to problem solve and create connections is what you need.
So, which team are you currently running? Continue reading “Turning Customer Support Into Customer Success”
