While it still may be too early to say Bots are taking over social and messaging platforms, they have been taking over marketing news since Facebook’s announcement at their F8 Conference held earlier in 2016. Continue reading “Can Marketers Benefit From Bots?”
The first step in deciding what to do with an online troll is being able to identify them correctly. Many businesses use social media as another way to connect with consumers and field customer service needs. Which means complaints might get posted on your Facebook Wall and just because a customer is unhappy does not make them a troll.